MPC/Gateway Consumer Complaints All Reviews

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MPC/Gateway Reviews

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  • Terrible Quality Control

    I cannot even believe how low the quality control is at Gateway. Tablet PCs are shipped without a Windows repair disk, and files get corrupted seemingly weekly. The tablet pens stop working after about 4 months because they didn't check if the manufacturer used appropriate materials - the steel spring and aluminum battery get so corroded that the pen stops working. My battery won't hold a charge at all anymore, I have to plug it in to use my computer. I don't know what they think quality assurance means, but to me it means never buying another Gateway. More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    shenanegins's Picture   shenanegins    0 Comments   Comments
  • Upset with MPC & Gateway

    Today my NX500X laptop power cord died, my warranty ends Saturday 2/7/09. I looked up my system on Gateway to see my warranty had been sold to MPC. I tried for hours to contact them via telephone to find they have closed/filed Chapter 11. Called Gateway warranty department and sat on hold for 3hrs, 25min before hanging up. I then called Gateway and selected the option to purchase a new computer, someone picked up in less than 10 seconds. (Nice way to treat already existing customers, Gateway) I vented and now am sharing my anger with you all. Looks like I'll start shopping for an... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Ducatifla's Picture   Ducatifla    0 Comments   Comments
  • Lawsuit

    I have had several phones calls to MPC and Gateway trying to get my computer fixed. Gateway is telling me that this problem belongs to MPC and MPC won't even take our call. I have a perfectly good computer that I purchased an extended warranty with and now Gateway won't stand by the warranty. First of all, to anyone that is considering a computer DO NOT buy from Gateway. They are a horrible company with terribly rude customer service personal who will not try to help you. Second, if you a person going through this same situation write back and tell me about your situation. I was... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    trogers's Picture   trogers    63 Comments   Comments
  • Warranty Service

    I have tried to contact MPC for the last 3 months for service to my Gateway computer. I puchased the system direct from Gateway and the service contract at that time. MPC hasn't answered their phone calls or emails for the last three plus months. Only recorded messages. No response from emails. I contacted Gateway support and they stated they couldn't do anything it was an MPC problem. I tried the suggested numbers and email contacts given to me by Gateway to contact them, still no results. I received a work order number the first week of October, and haven't had any... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    wing427's Picture   wing427    3 Comments   Comments
  • HORRIBLE!!!!!

    In mid July I sent my computer in for service work to repair a defective port that allows my laptop to charge. I sent it from my current address, and within 3 days I had it returned to me and it wasn’t fixed. I called MPC to request that they take my computer again since it was still not holding a charge. In two days they sent a box for the computer, but they sent it to my old address. I retrieved it from my old address and wrote on a form they had enclosed to make sure they sent it to my current address. In addition to that form, I taped a piece of paper to the computer itself,... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    cutietine's Picture   cutietine    1 Comments   Comments
  • MPC/Gateway Horror Story

    On 26 March, or there about, we ordered a Laptop computer from MPC/Gateway through Jen's employee purchase program. The order was shown to be in the "booking" stage for quite some time, and a call to the sales rep advised us that the order was on hold for a carrying case that had been ordered to go with the laptop. Jen told them to just cancel the carrying case, and ship the computer. Not long after, we noticed that the order still had not shipped. Another call to the sales rep advised us that there was a problem getting some other parts, but that our order was being... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    DougA's Picture   DougA    1 Comments   Comments


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