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MPC/Gateway Complaint - HORRIBLE!!!!! - Laptop Back Order
MPC/Gateway Complaint

MPC/Gateway Complaint


HORRIBLE!!!!! - Laptop Back Order

In mid July I sent my computer in for service work to repair a defective port that allows my laptop to charge. I sent it from my current address, and within 3 days I had it returned to me and it wasn’t fixed. I called MPC to request that they take my computer again since it was still not holding a charge. In two days they sent a box for the computer, but they sent it to my old address. I retrieved it from my old address and wrote on a form they had enclosed to make sure they sent it to my current address. In addition to that form, I taped a piece of paper to the computer itself, stating that when repairs were complete they needed to send the computer to my current address. In three days time, they sent the computer back to me, but sure enough they sent it to my old address. Since no one was able to sign for it, it was returned to a Fed-EX warehouse, where it got water on it and was completely ruined. I received a call from MPC informing me that the computer had gotten ruined, and that there was a process to get a claim #, and then get me a new computer. I was told this would take 30 days, at which point I told them that was unacceptable, and requested I speak with a manager. When I spoke with a manager, I was told they would try to expedite it, and that they would contact me every Monday to let me know the progress. I was called the following Monday and told a claim # had come in and they would start building my computer, and at the very longest, it would be about 30 days. I was of course upset with the delay, but accepted it. By this time is was the beginning of August. At the end of August, I had heard NOTHING from MPC regarding my computer (even though the manager had stated she would be in contact weekly), so I called MPC and was told that the computer still had not been built, but that there was an expected delivery date of Sept 9th. In addition to this information, I was told that I should feel grateful that I was receiving a new computer (even though they had ruined my other computer) because it was coming with a new 4year warranty and was more technologically advanced. I was shocked at the audacity that their company would take his stance, when they were in the wrong. I hung up, and waited for the September 9th deadline. Sure enough when Sept 9th came around, there was no computer. Today (September 11th), I called again and was told that they still had not started building my computer, no was there an estimated ship date. I was floored!!! I couldn’t believe that they were continuing to treat customer in such a careless manner. At this point I am so irate, I just don’t want to deal with it, and I still am without a computer. I will do whatever it takes to help others not do business with this company!!! Spread the word.

Thanks, Christine

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yerosfucktard says: (10 years ago)
No money for parts to build your new system. Get hold of John Yeros as he is the fucktard resposible.

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