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MPC/Gateway Support Ticket - Tablet PC pen

MPC/Gateway Support Ticket

Tablet PC pen - Gateway

Created By: shenanegins's Picture shenanegins Last Reply: shenanegins's Picture shenanegins
Priority Level: [Low] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: Gateway

I own a S2700C tablet PC that I no longer use as a tablet, because the pen has died three times, and I've had to buy a new pen every time, even though it was your mistake that causes them to stop working. You didn't check that the manufacturer's estimate of 6 years of serviceable life that you advertised was correct. They used a combination of a steel spring and an aluminum battery that causes the battery terminal in the pen to become corroded and stop functioning after only a couple months of use. I've contacted customer support, and they directed me to buy a $100 new pen to replace it, because I was over warranty. Your warranty should cover the replacement of parts that you said would last 10 times longer than they did, on principle. I'm thinking about buying a new computer, and I can guarantee that it will not be a Gateway. I cannot imagine why anyone who has dealt with you would buy your products on your assurances of quality - you are obviously lying to your customers, and then do nothing to set it right.


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