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MPC/Gateway Support Ticket - warranty on laptop

MPC/Gateway Support Ticket

warranty on laptop - Warranty to expire in 2011

Created By: anita13's Picture anita13 Last Reply: anita13's Picture anita13
Priority Level: [Emergency] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: Warranty to expire in 2011

I have a four-year in-home warranty that does not expire until 2011. I cannot get the software to reload on the crashed hard drive so I can get up and going again. It was preloaded. My local shop says just to trash the $1700 system bought 1.5 years ago. The Vista programs and Microsoft Office were preloaded. I cannot recover any of them even though Gateway placed the numbers on the case. I AM SICK BECAUSE I AM A WRITER AND LOST 3 BOOKS. I can recover them but will have to buy anew computer. Is this right? MPC does not answer. Gateway now automatically says I have called before when I dial in and to contact MPC but the phone and internet address and email are discontinued.


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